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Latest update: 11th May 2018

This policy is about the type of information or data which TecoBuy EU will collect, use, manage and disclose when you visit the website and use our services.

1. What kind of information does TecoBuy EU collect?

a. Personal information (such as name, address, email address and/or phone number)

b. Information that you provide during registering an account, ordering or communicating with TecoBuy EU

c. Your connection (internet, devices, equipment or drives) and usage details of access to our website

d. Information relevant to customer surveys and/or offers

2. Purpose of the collection (what we do with the information)

a. Process orders

b. Handle your requests and inquiries

c. Communicate with you and resolve any complaints

d. Analyse the trends to implement improvements in our products and services with logistic companies, payment gateways

e. Display personalized content for you

f. Promotions and latest information updates

g. Share marketing or remarketing insights with business partners including Google Analytics and Google Adwords.


3. What technologies we use on the website

- Cookie

A cookie is a small piece of data sent from a website and stored on the user's computer through the user's web browser while the user is browsing. Cookies were designed to be a reliable mechanism for websites to remember stateful information or to record the user's browsing habits.

When seeking consent, you must agree our use of cookies for the website to analyse traffic data, usage statistics, and visitor’s behaviour. The purpose of using cookies is to provide a better shopping experience to the customer. You are able to decline the use of cookies in your browser setting.


4. Data Security

We are committed to providing appropriate and reasonable security protection for your personal information and data. We take this very seriously and is an important task that we focus on. We work hard to provide the best security possible.
All personal information collected will only be stored for as long as is necessary for the purpose for which it is collected. You reserved the right to request your own personal information and data.

5. Link to other websites

The website may contain links to other websites. If you leave our site and click on the other websites, please note that the other websites have different policies, terms, and conditions that are out of our control. TecoBuy EU shall not be liable if any losses arise from external sites.


6. Disclosure of your information

We might disclose your data to third parties for below reasons:

a. Business Partners (shipping carriers & logistic companies, payment gateway etc.)

b. Professional advisers (auditor, lawyer etc.)

c. Government or regulatory request

d: Marketing or remarketing partners including Google Analytics and Google Adwords

**Please note, TecoBuy EU will not sell, distribute or lease your Personal Information to any third parties.


7. Consent

By accepting our Terms & Conditions, you agree and consent to Tecobuy EU Privacy Policy and you are giving us the permission to process your data specifically for the above reasons.

In any time, you may choose to have revocation of your consent on the collection or use of your personal information and data. If you have previously agreed with us using your personal information for the above reasons, you may change your mind by emailing us. If you have any concerns, disagreement or complaints towards our privacy policy, you may also contact us with the below contract information.


8. Contact Us

For below situations, you may contact us directly by ticket or email:

a. Closing the user account; all your information will be deleted after the account is closed

b. Opt-out newsletter, promotion information, advertising, or any marketing communications

Address: Tecobuy, Holo Destined Services Room 004, Block C&D, 11/F, Tong Yuen Industrial Building, 505 Castle Peak Road, Cheung Sha Wan, Kowloon, Hong Kong.

Email address: [email protected]