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The TecoBuy EU Support Team can be reached by submitting a ticket (right-hand bottom corner of the website) to address all your inquiries.
For any quick help for shopping instructions, orders, shipping and returns, you can first refer to the “FAQ” page to see if any of the standard answers can address your questions.
For order returns or warranty, please directly go to the page of “RMA (Return Material Arrangement)” and follow the steps outlined to create a new return case.
Support Team Working Hours:
10:00 – 19:00 (UTC +8:00) Monday – Friday (Exclude Public Holidays)
Our Support Team normally will get back with you on all inquiries within 48 to 72 working hours.
Our Support Service Center is located in Hong Kong and Support Team will be on leave during any public holiday of Hong Kong. Below you can find the dates that our Support Service Center will be closed and you might expect a 1-2 business days delay in response to any inquiry.
email : [email protected]
General Holidays in 2021
The first day of January
Lunar New Year's Day
The second day of Lunar New Year
The fourth day of Lunar New Year
The day following Good Friday
The day following Ching Ming Festival
The day following Easter Monday
Birthday of the Buddha
Tuen Ng Festival
Hong Kong Special Administrative Region Establishment Day
The day following the Chinese Mid-Autumn Festival
Chung Yeung Festival
The first weekday after Christmas Day
Admin Address & Phone Number:
Address: Holo Destined Services Room 004, Block C&D, 11/F, Tong Yuen Industrial Building, 505 Castle Peak Road, Cheung Sha Wan, Kowloon, Hong Kong.
Phone: +852 81929367 ** Please note that the above address does not accept any return parcels and contact number is only for administrative purposes. For all products or order information, please contact us via ticket.