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Contact US: 

The TecoBuy EU Support Team can be reached by submitting a ticket (right-hand bottom corner of the website) to address all your inquiries.

For any quick help for shopping instructions, orders, shipping and returns, you can first refer to the “FAQ” page to see if any of the standard answers can address your questions.

For order returns or warranty, please directly go to the page of “RMA (Return Material Arrangement)” and follow the steps outlined to create a new return case.

Support Team Working Hours:


10:00 – 19:00 (UTC +8:00)
Monday – Friday (Exclude Public Holidays)

Our Support Team normally will get back with you on all inquiries within 48 to 72 working hours.

Our Support Service Center is located in Hong Kong and Support Team will be on leave during any public holiday of Hong Kong. Below you can find the dates that our Support Service Center will be closed and you might expect a 1-2 business days delay in response to any inquiry. 

email : [email protected]



General Holidays in 2021

Every Sunday   Sunday
The first day of January 1 January Friday
Lunar New Year's Day 12 February Friday
The second day of Lunar New Year 13 February Saturday
The fourth day of Lunar New Year 15 February Monday
Good Friday 2 April Friday
The day following Good Friday 3 April Saturday
The day following Ching Ming Festival 5 April Monday
The day following Easter Monday 6 April Tuesday
Labour Day 1 May Saturday
Birthday of the Buddha 19 May Wednesday
Tuen Ng Festival 14 June Monday
Hong Kong Special Administrative Region Establishment Day 1 July Thursday
The day following the Chinese Mid-Autumn Festival 22 September Wednesday
National Day 1 October Friday
Chung Yeung Festival 14 October Thursday
Christmas Day 25 December Saturday
The first weekday after Christmas Day 27 December Monday

Admin Address & Phone Number: 


Address: Holo Destined Services Room 004, Block C&D, 11/F, Tong Yuen Industrial Building, 505 Castle Peak Road, Cheung Sha Wan, Kowloon, Hong Kong.

Phone: +852 81929367

** Please note that the above address does not accept any return parcels and contact number is only for administrative purposes. For all products or order information, please contact us via ticket.